Refund Policy
Once your cancellation is confirmed, here’s what to expect — and what to do if it doesn’t arrive.
How refunds work
Refunds are processed automatically to your original payment method after a cancellation is confirmed. The eligible amount (booking value minus applicable cancellation fee) is shown on the Cancel screen before you confirm. You’ll receive an email and an in-app notification when the refund leaves our side.
Expected timelines by payment method
| Payment method | Refund time |
|---|---|
| UPI | 2–4 working days |
| Credit / Debit card | 5–7 working days |
| Net banking | 3–5 working days |
| Wallets (Paytm, PhonePe) | 2–3 working days |
| International cards | Up to 14 working days |
| EMI bookings | Reflects in next billing cycle |
When refunds are partial
For some bookings (non-refundable hotel rates, restricted airline fares, certain event tickets) only the statutory taxes are refundable. The breakup is always shown on the Cancel screen. We do not deduct payment-gateway charges from refunds.
If your refund is delayed
Most banks reflect refunds within the timelines above. If yours hasn’t arrived:
- Check the statement linked to the card or account you originally paid with.
- Look for the ARN/UTR number in your cancellation confirmation email.
- Share the ARN with your bank — they can trace it instantly.
- Still nothing? Write to refunds@goatourntravel.in with your booking ID. We’ll follow up within 24 hours.
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